Snoopy's Gallery & Gift Shop

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Frequently Asked Questions

  1. How do I get a refund for a broken item or a missing package?
  2. According to the shipping transit times specified on your website, my package may be lost?
  3. My credit card appears to be charged more than once:
  4. I did not receive an order confirmation or a receipt via email.
  5. I did not receive a tracking number for my shipment?
  6. I want to send a gift?
  7. My shipping charge seems high?
  8. Does Snoopygift.com have a catalog?
  9. How can I do store pickup?
  10. How about special discounts or free shipping?
  11. What form of payment do you accept?
  1. How do I get a refund for a broken item or a missing package?

    This applies to an online order or a walk-in store customer:
    For a damaged item we will ask you to email a picture of the damaged item(s). Depending on whether it is a product defect or an item that broke in transit, it will take us at least 48 hours to either send you a replacement item or refund your credit card. For a refund we will call you and ask you for some of the numbers on your credit card. Due to PCI Compliance standards we are prohibited to keep your entire card number and expiration date on file.

  2. According to the shipping transit times specified on your website, my package may be lost?

    Please contact us at 800.959.3385 or email us at snoopygift@snoopyshomeice.com
    We will ask you three questions:

    1. Did you check the porch area, garage and side of the house?
    2. Did you talk to your neighbors?
    3. If it is a USPS package can you talk to your mail carrier? If not, can you contact your local post office?

    Once these questions are answered, please email the answers to us so we may include them in the claim we file with the carrier. We must wait 15 days to file the claim.

  3. My credit card appears to be charged more than once. Why is this?

    When you complete your purchase by clicking on the “Process Order” button, your card is preauthorized and a “Pending Charge” will appear on your credit card. When we fill your order and ship it, we will make the final charge to your card. If you click on the “Process Order” button more than once, your card will be preauthorized each time the button is clicked. As a result, your card may show more than one “Pending Transaction” in the amount of your order. That is why the pop-up states "Please Submit Your Order One Time.” All the pre-authorization charges should drop off in a few days. If the amounts still appear on your statement after four days, please contact us and we will provide proof for your bank or credit card company that you should be charged only once.

  4. I did not receive an order confirmation or a receipt via email.

    Please check your junk and clutter email folders. If it is not there, please check your purchase history online at Snoopygift.com. You may also email us at Snoopygift@snoopyshomeice.com and we will verify your order and resend your receipt.

  5. I did not receive a tracking number for my shipment?

    It may take up to 24 hours especially on the weekend for you to receive a tracking confirmation. Many times, FedEx and USPS do not scan the package until it arrives at their station.

  6. Can I send an order as a gift?

    Yes. Please make sure you place a message in the Gift Message Box at checkout, so we know it is a gift. We will remove the pricing and insert a nice card.

  7. My shipping charge seems high?

    Please call us at (800) 959-3385 and tell us your shipping price at checkout. We will help you possibly lower the price. Please understand some items may come in large boxes and the shipment is subject to extra charges for the dimensions.

  8. Does Snoopygift.com have a catalog?

    Unfortunately, we do not because our product changes too frequently and our stock may run low. If you email us or call us, we can print up the specific items you are interested in and mail them to you.

  9. How can I do store pickup?

    If you plan to be in our area, Santa Rosa, California, you may select store pick up by typing STORE PICKUP in the promotion box at checkout. That will clear out your shipping charge. Also, please indicate in the Gift Message Box the date you will be coming to pick up your order. In the event a relative or friend will be picking up your order for you please provide his or her name.

  10. How about special discounts or free shipping?

    Please subscribe to our mailing list at the bottom of our home page and indicate you are interested in Snoopy Product. If you belong to the Peanuts Collectors Club or The Charles M. Schulz Museum you should receive an updated discount code every year that you are a member. Please contact the Schulz Museum or visit the Peanuts Collectors Club Facebook and send a message for that information. Unfortunately, our website platform does not allow you to enter two codes at a time. We will announce it on our website when this feature is available in the future.

  11. What form of payment do you accept?

    We accept Visa, Mastercard, American Express, Discover and our own Ice Cool Cash Card. Currently, we do not accept PayPal.

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